Arlo is a leader in smart home security, offering a wide range of products including wireless cameras, doorbells, floodlights, and more. While their devices are known for reliability and innovation, technical issues and user questions do arise. Whether you’re dealing with a connectivity problem, subscription issue, or need help setting up a new device, calling Arlo Support can make all the difference.
In this article, we’ll guide you through how to reach Arlo support by phone, when they’re available, and what other support options are available 24/7. We’ll also explain who qualifies for phone support, and what to do if you don’t see the phone number listed on their site.
📞 Why Call Arlo Support?
Arlo’s support team is trained to help with a wide variety of issues, such as:
Troubleshooting offline cameras or base stations
Fixing Wi-Fi and connectivity issues
Subscription and billing problems
Installation guidance for new users
Warranty claims and product replacements
Smart features like motion detection or geofencing
Compatibility with third-party platforms (Alexa, Google Home, etc.)
While online resources and community forums are helpful, speaking with a live person can resolve complex issues faster—especially those involving hardware faults or account problems.
🕒 Is Arlo Support Really 24/7?
Yes and no. Arlo offers 24/7 support via online resources and virtual chat, but live phone support is limited to certain hours and subscription plans.
Phone Support: Available to users with an Arlo Secure subscription or those whose products are under warranty. Typically available Monday through Friday, 6 AM – 6 PM PT.
Virtual Assistant and Community Forum: Available 24/7 for all users.
Live Chat: Also available to Arlo Secure members, usually during business hours.
📲 Arlo Support Phone Number (U.S. and Canada)
To speak with Arlo by phone, follow these steps:
Go to: https://www.arlo.com/support
Click “Contact Support”
Log in to your Arlo account
Choose your product and issue category
If eligible, you will see a phone support number displayed
📞 Typical Arlo U.S. Support Number:
1-408-638-3750
⚠️ Note: This number may not work unless your account is eligible (active Arlo Secure plan or in-warranty product). Arlo does not publicly list direct phone numbers without going through the login process first.
🌐 International Arlo Phone Numbers
Arlo operates in multiple countries, and phone support varies by region. Here's how to access your region’s contact info:
Visit: https://www.arlo.com
Scroll to the bottom of the page and click “Country Selector”
Choose your country (UK, Australia, Germany, etc.)
Navigate to the Support section from the local site
Most international support options also require you to log in and validate your subscription status.
🧾 Who Can Call Arlo?
User Type
Phone Support Access
Arlo Secure Subscribers
✅ Yes
Free Plan Users
❌ No (use chat/forum only)
Within Warranty
✅ Yes
Out-of-Warranty Products
❌ Limited Support
To gain full access to support, you can sign up for Arlo Secure, starting at:
$4.99/month per camera
$12.99/month for unlimited cameras
Sign up here: https://www.arlo.com/secure
🧠 What to Have Ready Before Calling Arlo
To avoid long hold times and delays, have this information handy:
Arlo Account Email
Device model and serial number
Description of your issue
Purchase date (for warranty checks)
Network details (Wi-Fi name, ISP, router model)
This ensures your call is efficient and focused on solving your problem.
💬 Alternatives to Calling Arlo
If you’re unable to call or don’t qualify for phone support, here are other effective options:
🔹 Live Chat
Available to Arlo Secure users
Access through the Contact Support page after login
🔹 Arlo Virtual Assistant
24/7 availability
Helps with common issues like setup, connectivity, and account questions
🔹 Arlo Community Forum
Visit: https://community.arlo.com
Ask questions or search answers from real users and moderators
🔹 Submit a Case
If you’re a free-tier user, you can still submit a support ticket through the website
Arlo may respond via email
🧰 Common Issues You Can Solve with Arlo Support
Problem
Solution via Arlo Support
Camera offline
✅ Phone or chat
Motion detection not working
✅ Phone or chat
Subscription billing error
✅ Phone
Doorbell won’t ring
✅ Chat or phone
App not loading
✅ Chat or virtual assistant
Base station offline
✅ Chat or phone
Change Wi-Fi network
✅ Help article or chat
✅ Final Thoughts
While Arlo does not offer 24/7 phone support, they provide a robust customer service system for users with subscriptions or active warranties. Calling Arlo Support is a reliable way to get live help for camera issues, doorbell troubleshooting, smart features, and account questions. If you're not subscribed, consider Arlo Secure for full access to phone and chat services.
Would you like a sample script to use when calling, or help writing a support case? Let me know and I’ll provide one tailored to your issue.
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