If you're using Arlo security cameras, doorbells, or smart home systems, it’s only natural that you might need to get in touch with their customer support team at some point. Whether it’s a setup issue, connectivity problems, subscription billing, or device malfunctions, Arlo offers multiple ways to connect with a live representative. However, knowing exactly where and how to contact Arlo can save time and frustration.

This guide outlines all official Arlo customer service options, including phone support, chat, community forums, and tips to reach a live person faster.

 

✅ Who Can Contact Arlo Support?

Arlo support is available to all customers, but direct access to live agents (via phone or chat) is prioritized for Arlo Secure (paid subscription) members. Free-tier users have access to:

• Arlo’s support articles

• Community forums

• Virtual assistant (AI bot)

For personalized help from a human (live agent), you will typically need an active Arlo Secure plan.

 

☎️ How to Contact Arlo by Phone

Arlo does offer phone support, but only to Arlo Secure subscribers or those with a qualifying product warranty.

📞 Arlo Customer Service Phone Number (U.S.)

 

Hours: Monday through Friday, 6 AM to 6 PM PT
(Availability may vary depending on your location and language preferences.)

🔒 Accessing Phone Support

To get phone support, you must:

1. Sign in to your Arlo account.

2. Scroll down and click “Contact Support”.

3. You’ll be asked to log in and select your issue.

4. If eligible, the phone support option will appear—often alongside chat.

⚠️ Note: If you're not subscribed to Arlo Secure, the phone option will be hidden or greyed out.

 

💬 How to Contact Arlo via Live Chat

Arlo also offers live chat support—a convenient alternative if you don’t want to call.

Steps to Access Arlo Chat:

1. Click “Contact Support”

2. Log into your Arlo account

3. Select your product and issue type

4. If your account qualifies, Live Chat will become available

Chat is typically available during regular business hours (Mon–Fri, 6 AM–6 PM PT), and you'll usually be connected to a support rep within a few minutes.

 

📧 Does Arlo Offer Email Support?

Arlo does not provide traditional customer service via direct email for general consumers. Instead, they use:

• Support tickets submitted through their website

• Automated email responses for ticket updates

To submit a support case:

1. Click "Contact Support"

2. Follow the prompts to describe your issue

3. If you're not eligible for phone/chat, you'll be given the option to submit a case or browse articles

Support agents may follow up via email once your case is in the system.

 

 

🧾 Arlo Secure Subscription and Support Access

If you want full access to Arlo support (phone, chat, priority help), you’ll need to subscribe to Arlo Secure, which includes:

• 24/7 emergency response (U.S. only)

• Cloud recordings

• Rich notifications

• Smart object detection (people, animals, vehicles)

• Full customer support access

Plans start at:

• $4.99/month (single camera)

• $12.99/month (multiple cameras)

 

 

🔍 Tips to Speak with a Human Faster

Here’s how to increase your chances of getting a real person on the line:

1. Log in first: Arlo won’t show support options until you're signed in.

2. Have your serial number ready: Especially if seeking a warranty replacement.

3. Use business hours: Chat and phone support are only available during weekdays.

4. Be subscribed: Arlo Secure members get access to priority channels.

5. Use Live Chat early: It’s often quicker than waiting on hold for a phone agent.

🧰 Common Issues Arlo Support Can Help With

Final Thoughts

Arlo offers several ways to speak to a support representative, but access is prioritized for paid users. If you’re on the free plan, your best bet is to try the virtual assistant, submit a case online, or browse the community forums. If you need help setting up Arlo Secure or navigating the support process, feel free to ask—and I can walk you through it.

Would you like a downloadable or printable version of this guide? Or help with a specific issue like “Base Station Offline” or “Camera Not Connecting”? Let me know